Mike Piechowiak c/o
Touchtone Marketing, Inc.
3745 Medina Rd.
Medina, OH 44256
Dear Michael,
Since your team took over the recruiting process at New Horizons Clinical Research over a year ago, your direct efforts have led to a significant increase in qualified patients, more efficient use of in-house staff, and a more professional image of our company. At any given time, we are recruiting patients for 10-15 different studies simultaneously. We have complete confidence that your staff is thoroughly trained and equipped to answer inbound calls, respond timely to voice-mail messages, and perform outbound calls on a daily basis. On average, one rep working an eight-hour shift will schedule 20 qualified study patients per day, nearly 100 appointments per week!
The performance of the Touchtone Marketing representatives assigned to our account has been exceptional. The communication, follow-through, and professionalism displayed have been outstanding. We also have been very pleased by the quality of study candidates we have seen and the timely manner in which results have been achieved.
Patient recruitment is an integral part of our business and your staff is highly motivated to help meet and exceed our expectations! The team of professionals at Touchtone Marketing has proven they can shoulder the burden of daily recruitment and scheduling, allowing our staff to use their time more efficiently and effectively. As a result, we can deliver a consistent level of customer service and enhance patient care. We appreciate our business relationship with your firm and look forward to continued success in the future.
Respectfully,
Jeanette Wiesner, CNP Assistant Medical Director
New Horizons Clinical Research
