|
Core Services
Database Clean Up:
An accurate database of prospects and customer contacts is vital to the effectiveness of your sales and service representatives. Over time, a database can become outdated, obsolete, disorganized, or even unusable due to improper data entry. Our database cleaning services are designed to increase the accuracy and value of your existing database. Touchtone representatives will confirm or update company information and even obtain additional information like E-mail addresses to turn your database into a usable business tool.
Customer Satisfaction Surveys:
Knowing what your customers really think is key to improving your service performance. Our quality assurance services are designed to assist our clients obtain valuable customer feedback. Were your clients satisfied with their recent sales experience or purchase? Touchtone Marketing can custom design an evaluation program for agents, managers, and executives to evaluate improvement, increase quality, and enhance bottom line results.
Appointment Verification:
Let Touchtone Marketing confirm appointments for you! Simply fax or E-mail us your daily or weekly appointment schedule and a TMI representative will call your clients the day before scheduled meetings. Touchtone can help improve communication and reduce frustrating “no show” appointments.
Direct Mail Follow-Up:
A follow-up phone call from a Touchtone representative will reinforce your message and increase the success of your direct mail campaign. Let Touchtone Marketing perform a high volume of calls in a short period of time to express your product and service benefits in a way that will stick with the customer!
Inbound Support:
Inbound telemarketing support from the professionals at Touchtone Marketing will help streamline your customer communication and sales process. Our inbound telemarketing agents will be trained on how to answer your call, interact with your customers, and capture all critical call data. Whether your goal is to interact with current customers or acquire new ones, Touchtone will help make the process smoother, easier, and more profitable.
Political Campaigns:
Let Touchtone Marketing make last minute calls to registered voters during election time! Our team of professionals will educate, persuade, and mobilize voters. Touchtone representatives have conducted numerous “get out to vote” campaigns at local, state, and national levels in an effort to deliver quick and effective messages on behalf of candidates.
|
